Return Policy
Return Policy
Overview
Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unfortunately unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned, including perishable goods such as food, flowers, or magazines. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In certain situations, only partial refunds may be granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven't received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often a processing delay before a refund appears.
If you've done all of this and still have not received your refund, please contact us at shopnayzy@gmail.com.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us first at shopnayzy@gmail.com and we will provide you with return instructions.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be informed of the return.
How to Return an Item
To initiate a return, please contact us by email at shopnayzy@gmail.com before sending anything back. We will review your request and provide you with detailed return instructions.
Please note that return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For items valued over $75 CAD, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.